Goody Loyalty Program & Marketing Features

Everything you need to create and retain loyal customers

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Loyalty & Rewards

  • Create your point structure

    Corporate loyalty program require you to purchase points. With Goody, points are defined and controlled by the business and monitored by Goody to ensure customers are treated fairly.

  • Choice of card or app

    Customers have the choice to either use a Goody card or download the app. Goody lists your business in our network. Members can view your points, rewards and offers.

  • Replace paper loyalty cards

    Utilise a digital loyalty program and create your own rewards that customers can unlock at point levels.

  • Track & reconcile points

    Prevent shrinkage and theft, by reconciling points and rewards issued.

  • Create & manage your rewards

    Create and edit your tablet rewards within the cloud-based software. Once customers reach a point level, they automatically unlock a reward.

  • Send limited offers

    Incentivise customers to visit you more regularly, by sending limited offers direct to their phone or email.

  • Cross promote your business

    Share points across your business or make points specific to the store.

  • Encourage customers to visit new locations

    Send customers a pre-loaded coupon offer to visit new locations and other businesses.


Local Offers

  • Gain new customers

    List your business in the Goody app which is seen by over 600,000 people. Members can save local offers and are incentivised to visit your store.

  • Set offer restrictions

    Restrict how many offers are in the market at a given time.

  • List your business

    Promote and market your business in a growing network.

  • Redeem customer offers

    Customers are guided through an easy redemption process and results are made available in reports.

  • Prevent over discounting

    Goody recognises whether a customer is a new customer versus a returning. It's smart enough to prevent over discounting and issues associated with paper coupons.

  • Leverage a pre-existing network

    Goody has over 600,000 members browsing and saving local offers nearby.


Customer Management

  • Customer segmentation

    Gain deeper insight into your customer base and segment based on life cycle behaviour.

  • Export

    Manage .csv data files, export your customer base and marketing subscribers.

  • Track & reconcile points

    Add, remove and manage points for your customer base.

  • Prevent shrinkage & theft

    Receive warning alerts for suspicious transactions or point redemptions.


Marketing Automation Software

  • Send email marketing

    Create powerful email marketing campaigns for your customer segments.

  • Incentivise social channels

    Create an engaging way for your customers to interact with you on social media with your loyalty program.

  • Segment your customer base

    Classify your customer base into groups and incentivise them back in-store.

  • Run automated marketing

    Encourage repeat visits and win back your customers before they're lost. Automated email marketing and push notifications ensure your customers receive the right offer, at the right time.


Customer feedback & NPS

  • Measure customer sentiment

    Use an industry standard metric to better understand your customer satisfaction and net promoter scores. Allow for optional feedback to keep the conversation going.

  • Store & client level tracking

    Monitor customer responses at client or store level.

  • Real-time NPS

    Set your NPS feedback to be sent after first engagement and only when customers are physically in-store.

  • Personalise your branding

    Your branding is included into a mobile responsive template. Goody manages the delivery and automatic NPS survey sends to ensure optimal response.


Reporting & Analytics

  • Dashboard reporting

    Showcase important store metrics such as visitors, return rates, retention rates, customer sign-ups and much more.

  • Demographics & behaviours

    Goody provides merchants with insights about their customer base. This is managed carefully and in accordance with privacy law.

  • Store & client level tracking

    Goody is perfect for multi-store and franchise operations. It gives businesses the ability to drill down to store-level, for a deeper understanding of customer and staff activity.

  • Real-time data

    Goody automatically collects activity information from the tablet device and any marketing campaign sent.

  • Daily, weekly & monthly reporting

    All merchants are provided with daily, weekly and monthly reports of their store activity.

  • CSV exports

    Export all your sign up information and import this into your current subscribed marketing activity.


Hardware

  • Android Tablet

    Goody businesses are provided with an Android tablet, pre-loaded with the Goody merchant app. It's completely locked down to avoid any misuse.

  • Mobile App

    All your store level rewards can be found in the Goody mobile app, used by the growing Goody network.

  • Security & POS materials

    Every merchant is provided with security and POS materials needed to promote their program.

  • Training materials

    Full training materials and video guidance is provided.


Mobile App

  • App offers

    All your store level offers can be found in the Goody mobile app, used by the growing Goody network.

  • App rewards

    All your store level rewards can be found in the Goody mobile app, used by the growing Goody network.


Support

  • Dedicated account manager

    All merchants are provided with a dedicated account manager that reviews your account to ensure it's performing.

  • Goody Card Resource Centre

    All merchants have access to download merchant resource materials.

  • Support on hand

    Our support team is on hand by email, phone and chat. Most queries can be resolved straight from the tablet device.

  • Tablet video training

    Training videos are hosted within the tablet device, so new staff simply just watch and learn.

  • Create your point structure

    Corporate loyalty programs require you to purchase points. With Goody, points are defined and controlled by the business and monitored by Goody to ensure customers are treated fairly.

  • Choice of card or app

    Customers have the choice to either use a Goody card or download the app. Goody lists your business in our network. Members can view your points, rewards and offers.

  • Replace paper loyalty cards

    Utilise a digital loyalty program and create your own rewards that customers can unlock at point levels.

  • Track & reconcile points

    Prevent shrinkage and theft, by reconciling points and rewards issued.

  • Create & manage your rewards

    Create and edit your tablet rewards within the cloud-based software. Once customers reach a point level, they automatically unlock a reward.

  • Send limited offers

    Incentivise customers to visit you more regularly, by sending limited offers direct to their phone or email.

  • Cross promote your business

    Share points across your business or make points specific to the store.

  • Encourage customers to visit new locations

    Send customers a pre-loaded coupon offer to visit new locations and other businesses.

  • Gain new customers

    List your business in the Goody app which is seen by over 600,000 people. Members can save local offers and are incentivised to visit your store.

  • Set offer restrictions

    Restrict how many offers are in the market at a given time.

  • List your business

    Promote and market your business in a growing network.

  • Redeem customer offers

    Customers are guided through an easy redemption process and results are made available in reports.

  • Prevent over discounting

    Goody recognises whether a customer is a new customer versus a returning. It's smart enough to prevent over discounting and issues associated with paper coupons.

  • Leverage a pre-existing network

    Goody has over 600,000 members browsing and saving local offers nearby.

  • Customer segmentation

    Gain deeper insight into your customer base and segment based on life cycle behaviour.

  • Export

    Manage .csv data files, export your customer base and marketing subscribers.

  • Track & reconcile points

    Add, remove and manage points for your customer base.

  • Prevent shrinkage & theft

    Receive warning alerts for suspicious transactions or point redemptions.

  • Send email marketing

    Create powerful email marketing campaigns for your customer segments.

  • Incentivise social channels

    Create an engaging way for your customers to interact with you on social media with your loyalty program.

  • Segment your customer base

    Classify your customer base into groups and incentivise them back in-store

  • Run automated marketing

    Encourage repeat visits and win back your customers before they're lost. Automated email marketing and push notifications ensure your customers receive the right offer, at the right time.

  • Measure customer sentiment

    Use an industry standard metric to better understand your customer satisfaction and net promoter scores. Allow for optional feedback to keep the conversation going.

  • Store & client level tracking

    Monitor customer responses at client or store level.

  • Real-time NPS

    Set your NPS feedback to be sent after first engagement and only when a customers are physically in-store.

  • Personalise your branding

    Your branding is included into a mobile responsive template. Goody manages the delivery and automatic NPS survey sends to ensure optimal response.

  • Dashboard reporting

    Showcase important store metrics such as visitors, return rates, retention rates, customer sign-ups and much more.

  • Demographics & behaviours

    Goody provides merchants with insights about their customer base. This is managed carefully and in accordance with privacy law.

  • Store & client level tracking

    Goody is perfect for multi-store and franchise operations. It gives businesses the ability to drill down to store-level, for a deeper understanding of customer and staff activity.

  • Real-time data

    Goody automatically collects activity information from the tablet device and any marketing campaign sent.

  • Daily, weekly & monthly reporting

    All merchants are provided with daily, weekly and monthly reports of their store activity.

  • CSV exports

    Export all your sign up information and import this into your current subscribed marketing activity.

  • Android Tablet

    Goody businesses are provided with an Android tablet, pre-loaded with the Goody merchant app. It's completely locked down to avoid any misuse.

  • Mobile App

    All your store level rewards can be found in the Goody mobile app, used by the growing Goody network.

  • Security & POS materials

    Every merchant is provided with security and POS materials needed to promote their program.

  • Training materials

    Full training materials and video guidance is provided.

  • App offers

    All your store level offers can be found in the Goody mobile app, used by the growing Goody network.

  • App rewards

    All your store level rewards can be found in the Gody mobile app, used by the growing Goody network.

  • Dedicated account manager

    All merchants are provided with a dedicated account manager that reviews your account to ensure it's performing.

  • Goody Card Resource Centre

    All merchants have access to download merchant resource materials.

  • Support on hand

    Our support team is on hand by email, phone and chat. Most queries can be resolved straight from the tablet device.

  • Tablet video training

    Training videos are hosted within the tablet device, so new staff simply just watch and learn.

Get started today!

Whether you're looking to promote your local business, reward your regulars or connect with customers, Goody can help.